Returns & refunds

Your rights under Australian Consumer Law are not affected by anything on this page.

If something is wrong

If your earrings arrive faulty, damaged, or not as described, email us within 30 days and we will replace them or refund you in full, including return postage. Photographs help but are not required.

If you simply changed your mind

Because each pair is made by hand for your order, we ask that change-of-mind returns be posted back within 14 days, unworn and in their original packaging. We will refund the price of the item; the return postage is yours.

Hygiene

For hygiene reasons we cannot accept change-of-mind returns on earrings for pierced ears once they have been worn. This does not affect faulty items.

How to start a return

Email us with your order number — it is at the top of your confirmation email, and looks like #1042. Refunds go back to the card you paid with, usually within five business days of the parcel arriving.